Manager of Account Solutions

WE ARE

Curious listeners that care deeply about using technology to create results. Champions of simplifying processes and critically listening to our partners to interpret and translate complex business problems into easy to understand plans that allow our team to efficiently and effectively create solutions for our partners.

YOU ARE

A problem-solving guru who uses a combination of product knowledge, account management skills, and proactive communication to support the needs of existing and future partners. A standard bearer within your team for problem-solving and customer service. A constant learner who pairs a deep knowledge of prevailing industry technologies with WMT’s line of products/services. A prolific communicator, thoughtful manager, and proactive doer. Above all, you are a great teammate.

THE TEAM

Our ambition: To empower our team to efficiently develop solutions while staying on task, on time, and within budget.

WMT Digital fights for, protects, and elevates ideas for our team and partners who believe in the power of inventive thinking and unique solutions. We create technological solutions that empower our partners to engage with their constituents in creative and distinctive ways.

And, at WMT Digital we strive to be a bit of everything: attentive listeners, trusted advisors, problem-solvers, cheerleaders, and above all supporters. We are as devoted to our partners' brands as they are, and try our best to know what our partners need before they do. Strong relationships are the fabric of the trust and accountability needed to allow us to create the best solution we can for our partners, and for our team.

Our confidence in what our partners are capable of fuels our team, allowing us to turn obstacles into opportunities. That's where you come in.

YOUR IMPACT AND AREAS OF FOCUS...

• Lead day-to-day account management for WMT’s clients to ensure continued partner success and satisfaction. 
• Build and maintain strong, long-lasting relationships with our clients through regular communication and exceptional service. 
• Monitor and report partner platform analytics and provide insightful guidance to partners based on that data. 
• Ensure high levels of client satisfaction and retention by addressing client concerns promptly and working to find creative, mutually beneficial solutions. 
• Collaborate with internal teams, including sales, development, and operations to align efforts, manage priorities, and deliver solutions to clients. 

WE'D LOVE TO HEAR FROM YOU IF YOU HAVE…

• A strong history of building and maintaining strong client relationships with a deep understanding of client needs. 
• Excellent interpersonal and communications skills. 
• Understanding of technology, e-commerce, and digital products. Experience working in a B2B setting.  
• Exceptional organizational and time management skills and experience working remotely. 
• Ability to coordinate effectively with cross-functional teams including sales and development groups. 
• Experience using Google Analytics
• Proficiency with CRM platforms (such as Salesforce, Hubspot, etc.). 
• Experience using Slack, Jira, Confluence, Excel, and Google’s workflow platforms

HOW WE ADD TO OUR TEAM...

Building an inclusive, innovative, and collaborative work environment where a diverse mix of talented individuals want to come, and to stay, to contribute their best work is central to our organization’s mission. We are proud to offer our team flexible paid time off options, parental leave, remote employment, and paid professional development opportunities. WMT Digital does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, or any other basis prohibited by law.