Director of Ticket Operations, Department of Athletics

Essential Functions:

• Leads by example with high personal expectations and appropriate advocacy for the department.

• Sets development plans and goals for upcoming year for their team members.

• Contributes ideas and viewpoints on strategic and operational plans; develops annual departmental objectives and goals.

• Manages partnerships with SeatGeek, Fevo, and Paciolan 

• Manages the Coach’s Kid’s Program

• Manages Game Day Ticket Office Staff and Ticket Office

• Manages ticket operations for assigned sports including programming, renewals, invoicing, seat relocations, digital ticketing management, and post-season processes.

• Manages ticketing technology resources and implementation.

• Consults with others in functional area for input on decisions and receives input on decisions from Assistant/Associate Vice President/Department Head as needed to ensure alignment with functional strategy.

• Collaborates and works accordingly with many units across campus including but not limited to development, sales team, fan experience, digital, communications, and many others.

• Expected to build relationships with coaches, interdepartmental staff, and members across campus, along with keeping customer service as a top priority.

• Manages premium and seat right leasing payments and account tracking with all revenues associated by year.

Required Education, Knowledge, Skills, Abilities:

• Bachelor’s degree and five years of related experience.

• Knowledge of Paciolan Ticket System applications.

• Knowledge of NCAA rules as they pertain to intercollegiate ticket operations.

• Proficiency in Microsoft Office, the internet, and other relevant software.

• Ability to handle sensitive information in a confidential manner.

• Ability to present and display professional demeanor at all times.

• Excellent interpersonal, communication, and time management skills. 

• Ability to organize workflow and coordinate activities.

• Manages staff and/or student workers. 

• Budgetary responsibilities. 

Preferred Education, Knowledge, Skills, Abilities:

• Master’s degree.