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Job overview

Area of Responsibility
MarketingSalesTicket Operations
Type
Full-Time
Location
Winston-Salem, North Carolina

Director of Ticket Operations, Department of Athletics

Wake Forest UniversityFull-TimeWinston-Salem, NC

Essential Functions:

  • Leads by example with high personal expectations and appropriate advocacy for the department.

  • Sets development plans and goals for upcoming year for their team members.

  • Contributes ideas and viewpoints on strategic and operational plans; develops annual departmental objectives and goals.

  • Manages partnerships with SeatGeek, Fevo, and Paciolan 

  • Manages the Coach’s Kid’s Program

  • Manages Game Day Ticket Office Staff and Ticket Office

  • Manages ticket operations for assigned sports including programming, renewals, invoicing, seat relocations, digital ticketing management, and post-season processes.

  • Manages ticketing technology resources and implementation.

  • Consults with others in functional area for input on decisions and receives input on decisions from Assistant/Associate Vice President/Department Head as needed to ensure alignment with functional strategy.

  • Collaborates and works accordingly with many units across campus including but not limited to development, sales team, fan experience, digital, communications, and many others.

  • Expected to build relationships with coaches, interdepartmental staff, and members across campus, along with keeping customer service as a top priority.

  • Manages premium and seat right leasing payments and account tracking with all revenues associated by year.

Required Education, Knowledge, Skills, Abilities:

  • Bachelor’s degree and five years of related experience.

  • Knowledge of Paciolan Ticket System applications.

  • Knowledge of NCAA rules as they pertain to intercollegiate ticket operations.

  • Proficiency in Microsoft Office, the internet, and other relevant software.

  • Ability to handle sensitive information in a confidential manner.

  • Ability to present and display professional demeanor at all times.

  • Excellent interpersonal, communication, and time management skills. 

  • Ability to organize workflow and coordinate activities.

  • Manages staff and/or student workers. 

  • Budgetary responsibilities. 

Preferred Education, Knowledge, Skills, Abilities:

  • Master’s degree.