Assistant Director / Ticket Operations

Job Description

The Virginia Tech Department of Athletics embraces the core values of Integrity, Service, Honor, Excellence, and Strong Together. Guided by our motto, Ut Prosim (That I May Serve), we are committed to fostering a culture that accepts, affirms, and values all individuals and their unique contributions to the department, university, and broader community.

The Assistant Director for Ticket Operations plays a key role in the Ticket Operations unit, helping deliver a seamless sales and gameday experience, superior customer support, and strong financial integrity. This position is responsible for daily ticket office functions, supervising part-time staff, managing events, and providing exceptional service to fans and stakeholders while ensuring compliance with university, NCAA, and conference policies. This position reports to the Assistant AD / Ticket Operations.

Required Qualifications

Bachelor’s degree with relevant experience in a related field, or a master's degree.
Experience working in ticket operations or similar fast-paced customer service environment.
Functional knowledge of Paciolan ticketing software or similar platform.
Proficiency with Microsoft Office applications (Excel, Access).
Demonstrated customer service management experience.

Preferred Qualifications

Relevant supervisory experience in a customer service setting.
Ability to work independently and meet deadlines in a high-volume environment.
Working knowledge of NCAA rules regarding complimentary ticketing.
Familiarity with Virginia Tech Athletics facilities.

Overtime Status

Exempt: Not eligible for overtime

Appointment Type

Restricted

Salary Information

Up to $45,000

Hours per week

40+. Nights and weekends as needed.

Review Date

3/10/2026

Additional Information

SEE MORE ABOUT WORKING IN VT ATHLETICS AT HTTPS://BEAHOKIE.COM/EMPLOYEE/ 

The successful candidate will be required to have a criminal conviction check.