Associate Athletics Director, Ticket Operations

Oversight of Ticket Operations and Team Members

• Manage and oversee the operations side of the Ticket Office including building, processing, and facilitating digital ticket distribution for athletic events; and management of full-time, part-time, student and volunteer staff.

• Coordinate with the President’s Office and the University Advancement Office for ticketing needs and seating assignments related to home, away, and Tournament games.

• Run reports including but not limited to, NCAA and internal revenue reports, and daily/weekly fiscal year reports for the Athletics Business Office.

• Work cooperatively with Internal Audit, as needed.

• Coordinate with third party ticket vendors, including managing the digital ticketing process.

• Maintain data in the ticketing database.

• Coordinate with University Technology Services for technical needs for the Ticket Office.

• Take part in meetings with the marketing and ticket sales team to develop ticket promotions to increase revenue.

• Manage ticketing system contract, relationship and technology for all ticketing and development services.

• Develop suggested ticket pricing based on historical data.

• Facilitate ticket renewal and on sale timelines.

• Serve as ticketing point person for basketball games played off campus at Xfinity Mobile Arena.

• Provide direction related to new ticketing revenue-generating initiatives and suggest best practices for utilizing the ticketing system and database.

• Assist with overseeing all ticket operations and customer service.

• Other duties as assigned