Business Service Center Specialist I, Athletics

Job Summary

The Business Service Center Specialist I provides support for financial and human resource administration activities to the Business Service Center.

Core Responsibilities

1. Responsible for the administration and monitoring of financial and business transaction processes in support of the Business Service Center. 

2. Receives reviews, analyzes, and processes business, financial, and payroll/personnel-related transactions into a variety of university software systems. Transactions include accounting (posting and reconciling), budget development and monitoring, purchasing, travel, records management, and project scheduling.

3. Compiles and analyzes financial information to post entries to accounts in an automated finance system; allocates expenditures, encumbrances, receipts, receivables, etc., based on reports and schedules; reviews and processes requisitions; confers with the department for clarifications and specifications, and preferred supplies; confers with vendors to obtain product or service information such as price, availability, and delivery schedule.

4. Ensures timely and accurate processing of all personnel actions in the automated HR system including, but not limited to, creating, and submitting documents/ requests via respective institutional systems, under established University and Human Resource Services policies and procedures.

5. Identifies and resolves issues, concerns, discrepancies, problems, and inconsistencies, determining appropriate corrective procedures to elevate issues to the supervisor as appropriate.

6. Maintains a high degree of confidentiality and ensures the safety of all confidential and sensitive information.

7. Acts as liaison between departments and internal or external customers; interacts with clients by telephone, electronically, or face to face to identify and support their transactional needs/requirements; proactively engages customers through reporting and personal responses; obtains.

8. Researches and evaluates all relevant information to handle inquiries and complaints; responds promptly to customer inquiries/requests; addresses customer complaints; elevates unresolved issues to the appropriate resources.

9. Manages client expectations and provides consistent client updates; keeps records of client interactions, transactions, and actions taken; communicates and coordinates with internal departments as needed to resolve client issues.

10. Performs other duties as assigned.

Required Qualifications

• High School Diploma.

• Three (3) years of related work experience.

• This position requires the ability to maintain the security and integrity of UT San Antonio and its infrastructure.

Knowledge, Skills, and Abilities

• Verbal and Written Communication 

• Collaboration

• Attention to Detail 

• Ability to Multitask 

• Deadline Driven Calendar Management 

• Customer Service 

Working Conditions

• Office environment. Workdays, areas, and work hours may vary based on the needs of the department. Ability to travel to and from meetings, training sessions or other business-related events

Physical Demands

• Sedentary work; sitting most of the time. Jobs are sedentary if walking and standing are required, only occasionally. Exerts up to 10 lbs. of force occasionally.

This position will work primarily on campus. Travel and parking expenses are the employee’s responsibility.

This position is contingent upon a successful background check. Verification of a valid driver’s license and Motor Vehicle Record (MVR) may be completed as applicable. Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.