General Description:
The Season Ticket Retention Representative's focus is to provide first-class customer service to the Tennessee Volunteers fan base. The Representative will generate revenue primarily by creating relationships via outbound/inbound phone calls and face-to-face meetings with a concentration on retaining season ticket sales with a secondary focus on single game, mini-plan and group sales for all ticketed sports. These calls will be supplemented using emails and other marketing efforts.
Duties and Responsibilities:
Retain the season ticket holders for Tennessee ticketed sports to include: Football, Men's Basketball, Volleyball, Women's Basketball, Baseball and Softball.
Make set number of calls a day as determined by Associate A.D. and Assistant Director.
Accepts telephone orders, enters ticket and donor information relating to each order into the computer ticketing system for season, single and post-season tickets for all sporting events.
Build relationships with current fans and prospects to determine the best ticket plan for the customer needs.
Generates daily edits of all entries, verifies the accuracy of the entries and posts the entries.
Build relationships and work with other UTAD staff - ticket operations, Tennessee Fund, marketing, etc.
Assists with security measures in the ticket office by following applicable policies and procedures related to security and accountability of tickets and/or revenue. Other duties as assigned.
Other duties or special projects may be assigned at the department management team’s discretion.
Required Qualifications:
Education:
Bachelor’s Degree (in Business, Sport Management, Marketing or a related field) is required; Master’s Degree (in Business, Sport Management, Marketing or a related field) is preferred.
Experience:
One year of experience in sales (can include internships, graduate assistant positions, etc.)
Skills:
Ability to build relationships with people and natural customer service instincts as well as a positive team centric attitude with a professional demeanor is essential to this position.
Strong critical thinking, problem-solving, and conflict resolution skills as well as excellent written and verbal communication skills are necessary.
Ability to engage effectively with others of diverse cultures or backgrounds is essential.
The ability to work a non-standard work schedule which will include nights, weekends, holidays and the potential for overnight travel is mandatory.
Knowledge of using a ticketing system.
Behaviors:
Demonstrated behavioral expectations include:
Unquestioned integrity and trustworthiness
Adherence to University, Southeastern Conference, and NCAA rules and regulations
Commitment to the Athletics Department and University’s mission
Flexible to various scheduling to include nights, weekend work and some holidays
Ability to work with diverse populations in a positive manner
Commitment to the Athletics Department and University’s mission