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Job overview

Area of Responsibility
Sales
Type
Full-Time
Location
Knoxville, Tennessee

Season Ticket Retention Representative

University of TennesseeFull-TimeKnoxville, TN

General Description:

The Season Ticket Retention Representative's focus is to provide first-class customer service to the Tennessee Volunteers fan base. The Representative will generate revenue primarily by creating relationships via outbound/inbound phone calls and face-to-face meetings with a concentration on retaining season ticket sales with a secondary focus on single game, mini-plan and group sales for all ticketed sports. These calls will be supplemented using emails and other marketing efforts. 

 

Duties and Responsibilities:

  • Retain the season ticket holders for Tennessee ticketed sports to include: Football, Men's Basketball, Volleyball, Women's Basketball, Baseball and Softball.

  • Make set number of calls a day as determined by Associate A.D. and Assistant Director.

  • Accepts telephone orders, enters ticket and donor information relating to each order into the computer ticketing system for season, single and post-season tickets for all sporting events. 

  • Build relationships with current fans and prospects to determine the best ticket plan for the customer needs.

  • Generates daily edits of all entries, verifies the accuracy of the entries and posts the entries.

  • Build relationships and work with other UTAD staff - ticket operations, Tennessee Fund, marketing, etc.

  • Assists with security measures in the ticket office by following applicable policies and procedures related to security and accountability of tickets and/or revenue. Other duties as assigned.

  • Other duties or special projects may be assigned at the department management team’s discretion. 

 

Required Qualifications:

Education:

Bachelor’s Degree (in Business, Sport Management, Marketing or a related field) is required; Master’s Degree (in Business, Sport Management, Marketing or a related field) is preferred.

Experience:    

One year of experience in sales (can include internships, graduate assistant positions, etc.)

 

Skills:   

  • Ability to build relationships with people and natural customer service instincts as well as a positive team centric attitude with a professional demeanor is essential to this position.

  • Strong critical thinking, problem-solving, and conflict resolution skills as well as excellent written and verbal communication skills are necessary. 

  • Ability to engage effectively with others of diverse cultures or backgrounds is essential. 

  • The ability to work a non-standard work schedule which will include nights, weekends, holidays and the potential for overnight travel is mandatory. 

  • Knowledge of using a ticketing system. 

 

Behaviors:

Demonstrated behavioral expectations include:

  • Unquestioned integrity and trustworthiness

  • Adherence to University, Southeastern Conference, and NCAA rules and regulations

  • Commitment to the Athletics Department and University’s mission

  • Flexible to various scheduling to include nights, weekend work and some holidays

  • Ability to work with diverse populations in a positive manner

  • Commitment to the Athletics Department and University’s mission