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Job overview

Area of Responsibility
Ticket Operations
San Diego, California

Director of Ticketing and Revenue Generation

University of San DiegoFull-TimeSan Diego, CA

Directs all operations of the Ticket Office at the Jenny Craig Pavilion, working closely with Athletic Facilities management in administering the JCP front office. Responsible for overseeing all ticketing procedures and external outreach support related to the Athletic Department’s intercollegiate sports revenue, attendance, and season ticket growth, as well as other ticketed and special events hosted in Athletic facilities. Manages ticketing platform (TIXR) and Fan Ambassador program. Holds significant cash handling and budget responsibilities for ticketing areas.

Duties and Responsibilities:

Management of the USD Athletic Ticket Office

  • Manages and directs part-time team to fulfill daily operations of the ticket office, including sales, reconciling deposits, printing and/or digitally-sending tickets, ordering equipment and supplies, and processing ticket orders. Additionally, administers hiring, training, scheduling, and evaluating personnel.

  • Collaborates with the Compliance office to establish and maintain policies for student-athletes in compliance with NCAA, WCC, and USD regulations.

  • Prepares and manages the annual ticket office budget. 

  • Maintains secure ticket inventories and robust accounting checks and balances, including booster seating, season ticket pricing, comp ticket programs, and game-day reconciliations.

  • Executes sales calls to alumni and potential season ticket holders.

  • Maintains patron information for future sales and marketing strategies.

  • Processes ticket donation and/or discounted requests in collaboration with External Affairs and Development units.

  • Builds and maintains relationships with alumni relations, parent relations, University Center, undergraduate student government, and other campus departments. Serves as liaison for other conference and non-conference ticket managers.

  • Provides general administrative support to the Facilities unit.

Ticket Operations and Revenue Generation 

  • Maintains operating guidelines for ticket sale procedures, pricing strategies, and single-game promotions.

  • Develops and implements ticket marketing materials and targeted email campaigns in coordination with External Affairs and Development unit to encourage ticket purchases, setting and achieving sales goals.

  • Manages preferred seating plans for basketball, football, and baseball season ticket holders.

  • Oversees online ticket sales for athletic contests and non-athletic events.

  • Coordinates with USD IT and Salesforce to maintain ticketing software effectively.

  • Supervises and maintains data-driven reporting for ticket sales, attendance, and season ticket growth monthly — designing and implementing reporting standards and accountability guidelines to drive strategy.

  • Communicates with the conference on ticket distributions, sales strategies, for regular and post-season events.

  • Coordinates the design, layout, and purchase of season tickets, ticket packages, and individual game tickets.

  • Develops and implements Fan Ambassador program, conducting outreach and analyzing new business opportunities to enhance season ticket sales, community partnerships, and group sales strategies.

  • Develops attendance and financial projections for all ticketed events.

  • Collaborates with Fan Experience committee.

Job Requirements:

Minimum Qualifications:

  • Bachelor’s degree required.

  • At least two years of ticket center operations experience in a collegiate, professional or similar environment required.

Preferred Qualifications:

  • Experience with athletic season ticket holders strongly preferred.

  • Understanding of NCAA rules and regulations strongly preferred.

  • Strong customer service background; three years preferred.

Performance Expectations - Knowledge, Skills and Abilities:

  • Ability to work independently and effectively with minimal supervision

  • Ability to establish and maintain effective relationships with colleagues, employees, and the general public

  • Excellent interpersonal skills to interact and work with a broad range of people using tact and diplomacy

  • Excellent communication skills, both written and verbal

  • Ability to remain calm under pressure

  • Strong organizational skills, with ability to handle several major projects simultaneously

  • Understanding of basic accounting principles

  • Strong customer service skills background and experience

  • Strong leadership skills and ability to provide guidance in the management of athletic camps, facilities and personnel

Special Conditions of Employment:

Effective June 1, 2023, based on CDC guidance, the University strongly encourages all campus members to stay up to date with Influenza and COVID-19 vaccination recommendations.  For more regarding information USD's COVID-19 protocols, please visit

  • CPR/AED/First Aid Certification required within six weeks of employment.

  • Availability to work long hours, nights and weekends.

  • Willingness to travel occasionally to away contests, NCAA events and WCC meetings, when appropriate and necessary.

  • Willingness to be on call for short-notice events.

  • Minimal opportunities to take extended vacation during peak sports seasons.

Background check:  Successful completion of a pre-employment background check.

Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes. 

Posting Salary:

$5,833.33-6,250 per month; Excellent Benefits

The University of San Diego offers a very competitive benefits package including; medical, dental, vision, a retirement contribution given to you by the University, and access to on-campus Fitness Centers.  Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer.  USD: Human Resources: Benefits

The salary range provided in this posting reflects what we reasonably expect to pay for this position.  Actual compensation offered or earned is dependent on experience, education and other factors including departmental budget.

Special Application Instructions:

Resume and Cover Letter Required

Click the 'Apply Now' button to complete our online application. In addition, please upload a cover letter and resume to your application profile for the hiring managers’ review.  If you have any questions or difficulties please contact the Employment Services Team at


Additional Details:

Hours: 40 hours per week

Closing date: Open until filled 

Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.

The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.

The University of San Diego is a smoking and tobacco-free campus. For more information, visit