Fan Services Coordinator

Fan Services Coordinator

Athletics Administration - Pennsylvania-Pittsburgh - (26002140)

The Fan Service Coordinator will be responsible for providing top-notch customer service to all fans, with an emphasis on season ticket holders/Panther Club members, via email, phone, and face-to-face interaction to elevate the event experience across all Pitt Panthers sporting events. The Fan Service Coordinator will report directly to the Director of Service.

Job Summary

Fulfills ticket orders and answers customer inquiries. Tracks sales, generates reports, and maintains records. Assigns tasks and provides guidance. Aids in crafting effective ticketing sales strategies.

Essential Functions 

The individual will be responsible for developing and maintaining personal relationships with Panther season ticket members to ensure retention and renewal. Relationships will be built primarily through outbound calling. The individual will need to respond to all customer service questions promptly through either email or phone call. The individual will be responsible for providing prompt, thorough, and complete responses to all inbound customer communications, such as phone calls, emails, or at-window customers.

Physical Effort 

Computer work, ability to travel, and attend meetings on and off campus. Required to be mobile for long periods of time, especially on gamedays.

The University of Pittsburgh is an equal opportunity employer / disability / veteran.