Director of Ticket Operations

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Primary Purpose of Organizational Unit

The Department of Athletics exists to provide educational and athletic opportunities to young men and women, to provide an environment for student-athletes to learn, advance and excel both academically and athletically, and to serve the interests of the University by complimenting and enhancing its diversity and quality of life. Through its athletic programs, the University seeks to unite alumni, faculty, administration and students in a common shared experience. The governing unit within the Department of Athletics is the Director’s Office, which is the administrative office and clearinghouse for the entire Department of Athletics, and promotes the department’s guiding principle of educating and inspiring through athletics. This unit provides support to administrators, coaches, staff members and student-athletes in order to provide and promote a premier intercollegiate athletic program for The University of North Carolina at Chapel Hill. The Department of Athletics is a highly visible public relations arm of The University of North Carolina at Chapel Hill, with statewide, national and international recognition.

Position Summary

The Director of Ticket Operations reports to the Assistant Athletic Director -Ticket Operations and serves as a leader in the creation, communication and execution of customer service and sales/marketing plans necessary to increase sales and achieve revenue goals for the Department of Athletics. A key component of increased revenue generation is the Department of Athletics Business Intelligence/Data Analytics Project. Serve in a lead role and as the primary Ticket Office contact for this project, which has already received and will continue to receive extensive Ticket Office support and requires the involvement of an individual with significant technical competencies requiring a broader technical skill set. Will work with other Athletic Department units, as appropriate, to develop and oversee the execution of a communications strategy to ensure exceptional dissemination of information about ticket availability and pricing, enhancing the messaging as appropriate to increase fans’ enthusiasm for the product. Serve as the primary event/program contact for Football, coordinating game day planning, set up and management. Train all permanent, full-time employees on the Paciolan Ticketing System. Serve in a leadership role in the Ticket Office, providing input on budgetary and staffing matters. Provide administrative expertise and ensure the program operations of the Ticket Office and access to Home UNC athletic events are executed in compliance with the policies, procedures and core competencies of the Athletic Department. Administer and manage ticket /program operations for Athletic Department events and sponsored events. Responsibilities include assisting the Senior Assistant Athletic Director in preparing and analyzing computer supported ticketing and database reports; providing prompt and accurate information to members of the Athletic Department, donors, staff, students and guests. Demonstrates skills and abilities to assess and resolve problems that require research and review of procedures and policies. Must apply the policies of the Athletic Ticket Office in a manner consistent with University, ACC , and NCAA regulations

Minimum Education and Experience Requirements

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Required Qualifications, Competencies, and Experience

Must communicate effectively with many groups in order to verify payment for tickets and all internal invoices. Must demonstrate the skills and abilities to assess and resolve problems that require research and review of procedures and policies. Demonstrate creative and innovative use of technology and a variety of communication methods. Must demonstrate the ability to convey clear information to a variety of audiences. Must exercise good judgment for all problem resolutions based on delegated authority from the Assistant Athletic Director. Must demonstrate a highly developed sense of integrity and commitment to customer satisfaction , and demonstrated passion for excellence with respect to serving customers and providing clear and concise information, both verbally and in writing. Requires work on evenings , weekends, and holidays, in addition to occasional travel.

Preferred Qualifications, Competencies, and Experience

Demonstrated experience and knowledge at an advanced level of Paciolan Ticketing Software preferred. Prior experience in an NCAA Division I intercollegiate Ticket Office helpful. Knowledge of social media efforts to reach potential customers and guests is helpful.

Required Licenses/Certifications

Valid NC Driver’s License.

Special Physical/Mental Requirements

Attention to detail.
Ability to work in dynamic work environment with deadlines.
Ability to move/lift 25 lbs.
Manual dexterity.
May be required to navigate stairs.
Effective communication skills and demonstrated ability to interpret ad explain policies and procedures.
Travel required.

Position/Schedule Requirements

Evening work occasionally, Night work occasionally, Overtime occasionally, Valid NC Driver’s License, Weekend work occasionally.

Equal Opportunity Employer Statement

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.