IT Technical Analyst 2

The University of New Mexico Information Technologies seeks a Technical Analyst 2 dedicated to UNM Athletics operations support as part the Campus Outreach & Engagement IT Team.

The ideal candidate will have experience managing Microsoft and Apple endpoints in a complex enterprise that supports a range of services and using sophisticated directory-based management tools such as SCCM/Intune, JAMF, with collaboration tools such as Teams/Zoom. 

This position will provide initial/primary contact support for the ticketing application, Paciolan, utilized by Athletics and will coordinate vendor escalations with the ticketing area of Athletics. 

Additional Duties/Responsibilities: This position requires evening and weekend work based on UNM Athletics and special event schedules.

See the Position Description for additional information.

Minimum Qualifications

• Bachelor's degree; at least 1 year of progressively responsible experience directly related to the duties and responsibilities specified.

• Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.

Preferred Qualifications

• Experience supporting Windows devices in an enterprise environment, including Microsoft Active Directory and endpoint management tools such as SCCM or Intune. Related experience may include mobile device management, software deployment, system updates, security configuration, authentication and access permissions, file and printer sharing, and collaboration tools such as SharePoint and Microsoft Teams.

• Experience supporting Apple devices, including familiarity with Jamf or similar device management tools.

• Demonstrated ability to document technical solutions and provide remote and in-person support to non-technical customers, including user training and guidance.

• Experience documenting support processes and procedures, following institutional IT and security standards, and sharing knowledge with colleagues.

• Experience maintaining computer hardware and software inventories to support equipment planning, renewal, and replacement.

• Ability to provide frontline support for event ticketing applications, troubleshoot user access issues, and coordinate escalations with vendors.

• Ability to troubleshoot point-of-sale systems and related devices used during athletic and special events.