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Job overview

Area of Responsibility
Ticket Operations
Type
Full-Time
Location
Durham, New Hampshire

Manager, Ticket Operations

University of New HampshireFull-TimeDurham, NH
Operating Title Manager, Athletics Ticket Operations
Long Classification Title Athletic Ticket Operations Manager
Campus Location Durham
Department UNH Athletics Ticket Office
Summary of Position
The Athletic Ticket Operations Manager reports to the Associate Athletic Director, Business Development and is responsible for all matters pertaining to customer service, athletic ticket sales and operations, distribution of marketing materials, special event preparation, administrative information systems and marketing and sales reporting. The Athletic Ticket Operations Manager creates a comfortable ticket purchasing atmosphere for customers making the buying process easy and customer friendly and revenue enhancing.
Acceptable minimum level of education Bachelor's
Acceptable minimum years of experience 2 years
Additional Job Information  
Posting Number PS4615FY24
Other minimum qualifications
  • BA/BS degree (Business, Marketing, Communications preferred)
  • Minimum of 2-3 years in a box office/sales environment with at least 1 year in a supervisory role
  • Proficient in a ticketing solutions system as well as Excel
  • Expected to work weekends, holidays, and nighttime hours
  • Demonstrated experience in hiring and managing part time employees is required
Additional Preferred Qualifications
  • Experience in a sports box office
  • Highly effective telephone, computer, and organizational skills
  • The ability to maintain composure and professionalism during periods of peak demand
  • Excellent communication and interpersonal skills
  • Commitment to highest level of customer service
  • Ability to work collaboratively
  • Experience in developing budgets and managing cost-of-sales is strongly preferred
  • Knowledge of PCI DSS compliance and procedures
  • Excellent people skills, with the ability to interact effectively and in a professional, diplomatic, and mature manner with internal and external clients at all levels
Salary Information
Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.
Quicklink for Posting https://jobs.usnh.edu/postings/61023
Percent Time Information (FTE) 1.00
Grade 17
EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.
Institution Information
The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.
 
The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here: https://www.unh.edu/hr/diversity-resource-guide