Assistant Ticket Office Manager

Examples of Duties and Responsibilities

• Manage daily ticket office operations and deliver exceptional customer service across all sales and service channels

• Supervise, train, schedule, and support ticket office staff to ensure operational efficiency and high performance

• Oversee ticket sales, account management, ticket fulfillment, and fan engagement initiatives

• Administer ticket office financial operations, including reconciliation, reporting, deposits, and asset management

• Serve as the primary ticketing liaison for assigned sports and special events, coordinating with internal and external stakeholders

• Plan and execute ticketing operations for athletic events, including game-day sales, admissions, access control, and attendance reconciliation

• Maintain ticketing systems, databases, and operational processes to support accurate reporting, communications, and customer service