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Job overview

Area of Responsibility
Ticket Operations
Type
Full-Time
Location
Missoula, Montana

Assistant Ticket Office Manager

University of MontanaFull-TimeMissoula, MT

Assistant Ticket Office Manager, Adams Center

The Adams Center invites applications for an Assistant Ticket Office Manager to oversee the management and operation of ticketing functions for events hosted by the Adams Center and Washington-Grizzly Stadium, including University of Montana Intercollegiate Athletics events, touring concerts, other UM live entertainment and special events.

Responsibilities: *For a complete list of responsibilities, click on the link at the bottom of the page.

• Manage and train student and temporary staff of estimated 10-15 ticket sellers

• Ensure the health of GrizTix’s financials by properly reconciling cash bags, producing financial reports, correctly depositing monies across numerous accounts, and responsibly managing all department assets

• Independently plans, organizes, administers and implements ticketing operations for assigned sport teams and events; Acts as liaison with coaches, director of operations, student-athletes, event management, facilities, and marketing for each sport, as necessary.

• Assist with coordinating timelines, strategies, and materials related to renewals, new sales, seat allocations, printing, distribution, and reconciliation of tickets

• Manage ticket operations (sales, will call, ticket resolution, access control, comp admission gates) for regular-season, post-season, and special events

• Primary responsibility for interior ticketing windows/resolution at home football games; assist with mobile ticketing, guest relations, and entry gates as needed

• The Assistant Ticket Office Manager will supervise up to two (2) FTE Program Coordinator positions as well as 10-15 part time and student employees.

Minimum Qualifications: *For a complete list of qualifications, click on the link at the bottom of the page.

• Minimum of two (2) years ticket operations experience

• Experience with ticketing software (Paciolan, Ticketmaster, etc.)

• Ability to work nights and weekends as necessary

• Knowledge of position-related NCAA, Big Sky Conference, and University of Montana rules and regulations

• Understanding of current best-practices for ticket office procedures and ticketing management

• Experience supervising, training and developing a diverse staff

• Extensive customer service experience that includes effectively and diplomatically handling difficult customer service situations

• Knowledge of ADA regulations relative to ticket sales

• Ability to be on an on-call status and react to immediate/emergency situations as needed

Position Details:

Position Number: 129580

Work Schedule: Full-time, 1.0 FTE (40 Hours a week), Monday through Friday 8:00 am to 5:00 pm, 12 months/year. (Schedule may vary based on events. Some evenings, weekends and holidays will be required.)

Probationary Period: Six (6) months minimum

Benefits Include: Insurance package, mandatory retirement plan, and partial tuition waiver

For complete list of responsibilities, qualifications, application instructions, and required application materials, please visit and apply at: https://www.schooljobs.com/careers/ummissoula/jobs/4756345/assistant-ticket-office-manager-adams-center

University of Montana is an equal opportunity/affirmative action/ADA/Veteran's Preference Employer