Assistant Director of Ticket Sales

Reporting directly to the Director of Ticket Sales & Retention, the Assistant Director will be responsible for developing, implementing, and coordinating tickets sales campaigns across all sports and while providing exceptional customer service through each interaction.

Core duties for this role include, but are not limited to:

Processing ticket transactions.

Providing phone and in-person customer service to fans.

Handling customer service issues and ensure they are efficiently resolved.

Working with coaches, staff & administration to plan, implement and execute ticket sales plan, driving revenue and attendance.

Interacting & collaborating with Ticket Sales, Ticket Operations, Development, Marketing and Strategic Communication departments.

Consistently meeting or exceeding on agreed upon number of contacts weekly by phone call, email, and face-to-face meetings and sales goals.

Selling ticket packages (full season, mini-plans, individual games, group and theme days).

Managing a database of assigned leads in an organized, detailed and efficient manner.

Mastering all ticket sales software and technologies used in selling tickets.

Building relationships with accounts and prospects through seat visits and call campaigns.

Attending and actively participating in weekly sales meetings by providing input on creative sales ideas and feedback on the daily experience within the role.

Assisting department staff members with ticket fulfillment duties and other support-related tasks.

Performing other related duties as assigned.