UMD Athletics Manager of Ticket Sales and Operations

Serves as the Merchant Manager, ensuring Payment Card Industry (PCI) compliance.

• Manage and execute a ticketing sales campaign with a primary focus on season tickets, mini

plans, and group and individual sales plans working with Marketing on promotion of sales

campaigns.

• Achieve annual assigned ticket sales revenue objectives through the sale of season tickets,

mini plans, groups and single game tickets to six ticketed sports.

• Manage complimentary tickets, and donor and sponsor related requests.

• Collaborate on ticket pricing, packaging, and sales through a strategic planning process and

evaluate the effectiveness.

• Collaborate with AMSOIL Arena staff regarding ticket sales for women’s and men’s hockey

events.

• Ensure that ticketing databases are updated and maintained.

• Collaborate with the Associate AD for Compliance about NCAA, NCHC, NSIC and WCHA

rules, policies and procedures related to the Department of Athletics ticket office.

• Ensure audit requirements are met for all athletic events.

• Update the events on the e-commerce website of Ticketmaster.

• Update the ticketing section on the departmental website on Sidearms.

• Manage, organize, and motivate ticketing staff.

• Assist with game day management, fundraising events and other duties as assigned.