Technology Specialist

Sports Technology Help Desk

• Serve as a technology consultant and innovator for Illinois Athletics staff and coaches

• Apply solutions with minimum supervision and using considerable evaluation, originality, and ingenuity

• Provide end user support to staff and coaches

• Support a variety of endpoint types including desktops, laptops, tablets, phones, printers and IoT devices

• Utilize ticketing system to track and document work

• Create reports from ticketing system to assist in identifying trends and issues

• Deploy software, updates and security patches to endpoints

• Deploy software via endpoint management, one-off installs or other methods

• Group management

• Manage printer deployment to users via group membership

• Manage workstation policy deployment to users via group membership

• Staff onboarding/off boarding

• Add and remove users from groups to manage permission to resources

• Provision required resources for new users

• Deploy, configure, and deprovision hardware for staff

• User education and training

• Create, update and maintain end user documentation

• New workstation setup

• Image device

• Update inventory system to track hardware

• Physical setup and cable management

• Schedule, train and direct student workers

• Act as a technical

Game Day and special events

• Provide support for athletics specific technology including but not limited to scoreboards, sport specific

performance systems, digital signage and other venue technology

• Participate in a team to provide on-site and on-call support for athletics and special events. Support

includes but is not limited to in-game live statistics feeds, external media networking support, instant replay

hardware, security camera systems and stats scoreboard interface

• Schedule, train and direct student workers

• Create processes and documentation to provide continuity and standardization