Assistant Director of Ticket Operations

Technology and Ticket Office: 40%

• In conjunction with Annual Fund staff, manage and supervise part-time staff, students, gameday event staff to include scheduling and providing employee training.

• Collaborates daily with Athletics Compliance office and coaches/directors of operations on student-athlete complimentary ticket claim and distribution process.

• Direct Faculty/Staff ticketing for Football, Men’s Basketball, Baseball and Gymnastics.

• Coordinate institutional policies in conjunction with Faculty Athletic Representatives.

• Collect new hire and retiree forms from Campus Human Resources to accurately reflect their ticket status.

• Assist in maintaining accurate season ticket holder/donor records in Paciolan, including monitoring for potential deceased accounts

• Independently monitor and facilitate ticket office supply and equipment needs.

• Monitor office email: gatickets@sports.uga.edu and respond accordingly in a professional manner.

Ticket Management: 30%

• Independently manage all aspects of Gymnastics ticketing.

• Coordinate Gymnastics season setup, ticket allocation, and event preparation.

• Works directly with the business office on the budget for ticket sales.

• Responds to and/or routes all incoming correspondence.

• Create season, price codes, and reports in Paciolan ticketing software for ticket office, development office, and ticket sales to use for Gymnastics season.

• Maintain active dialogue with sport facilitators, Director of Gymnastics Operations and Event Management Lead.

• Works directly with development office and marketing on sales campaign/timeline for season tickets, single game tickets, and group tickets.

• Responsible for allocation of season tickets and postseason events.

• Responsible for game day ticket operations including sales, will call and resolution.

• Includes postseason events, which will require travel.

Softball Ticket Management: 15%

• Train and support Ticket Operations interns/grad assistants in the implementation of Softball

• Works directly with the business office on the budget for ticket sales.

• Coordinate Softball season setup, ticket allocation, and event preparation with Ticket Operations interns/grad assistants

• Supports Ticket Operations interns/grad assistants with marketing and sales manager on sales campaign/timeline for season tickets, single game tickets, and group tickets.

• Support the day of game box office with the Ticket Operations Interns/Grad Assistants

Financial Management/Reporting: 5%

• Assist Assistant Athletic Director of Ticket Operations in preparation for gymnastics ticket sales audit

• Maintains current and historical sales data to assist with analyzing results and related effectiveness of the ticket sales plans and initiatives implemented for gymnastics ticketed events

• Perform daily reconciliation tasks which include checking all check and cash transactions from the previous day

Compliance: 5%

• Execute in accordance with NCAA, SEC, and Institutional rules the distribution of Player/Guest, Recruiting and Student-Athlete admissions for all sports.

• Support UGAAA Compliance and Business Office with educational reminders to coaches and staff on ticket policies set forth by the Athletic Association, University, Southeastern Conference, and the NCAA.

Other duties as assigned. 5%