Account Executive - Ticket Sales

As a member of a progressive revenue generation staff, the Account Executive will serve as a primary contact in the sales of a full menu of ticket packages for a multitude of sports.

Responsibilities:

• Make an average of 80+ calls per day focused on revenue generating opportunities. (season ticket sales, group ticket sales, single game ticket sales, donation solicitation etc.)

• Entertain and nurture relationships with clients and prospects through creative means including but not limited to: networking events, in-game visits, and outside meetings

• Participation at athletic and non-athletic events including but not limited to sales tabling, referral and data collection, 50/50 raffle sales, group experience fulfillment, etc.

• Anticipate, respond to, and resolve all challenges, requests, and inquiries from season ticket members and general fan base; handle difficult fans and situations in a calm and professional manner, ensuring that each fan interaction results in increased loyalty to the athletics department.

• Develop relationships with current season ticket members via touchpoints such as outbound calls, emails, and face-to-face meetings, adding on single game and group tickets, renewing accounts, walking fans through how to access and manage their account online, taking payments, handling declines, and parking.

• Research, develop and maintain a professional and personal outreach network to proactively seek new business opportunities

• Maintain computerized records of all touch points with clients and prospects in CRM system and Archtics ticketing system.

• Meet and exceed established weekly, monthly, and annual sales goals

Minimum qualifications:

• Master's degree in an appropriate area of specialization; or a bachelor's degree in an appropriate area of specialization and 2 years of appropriate experience.

Preferences:

• Sales experience in an athletics or entertainment environment

• Strong organizational and time-management skills

• Demonstrated excellent oral and written communication, customer service and problem solving skills

• Ability to function in fast-paced environment, handle multiple projects and adhere to deadlines

• Proficient computer skills including experience with Microsoft Office products (Word, Excel and Outlook)

• Availability to work flexible hours including nights, weekends and holidays

• Professional image and demeanor.

• Interest and strong ability to work in a cohesive team environment.

• Bi-lingual a plus