Duties & Responsibilities
Coordinate ticket operations for assigned sports including programming, renewals, invoicing, seat relocations, digital ticketing management, and postseason processes.
Assists with managing daily operations of the ticket office.
Collaborate with multiple departments including Development, Ticket Sales, and Marketing on ticket sales plans, strategy, and timelines for assigned sports.
Build relationships with coaches, interdepartmental staff, and campus partners, along with keeping customer service as a top priority.
Assist the ticketing staff by providing updated sales materials and training when necessary to provide a high level of service for customers.
Assist with hiring, training, and supervising student workers in-office and at events.
Ensures student workers have the necessary support to answer questions and provide excellent customer service over the phone and in person.
Additional duties as assigned.
Knowledge, Skills and Abilities:
Knowledge of NCAA rules and regulations.
Ability to problem solve and make decisions.
Demonstrated ability to communicate effectively with individuals at all organizational levels, and project a positive, professional attitude.
Expected to build relationships with coaches, interdepartmental staff, and campus partners, along with keeping customer service as a top priority.
Self-motivated, detail-oriented, and dedicated to initiating, leading, and supporting value-added projects.
Demonstrated organizational skills, including the ability to plan, establish priorities, and successfully manage multiple high-priority projects simultaneously.
Demonstrated extensive knowledge of the Paciolan Ticketing System.
Minimum Qualifications
Bachelor's degree or equivalent advanced learning attained through professional level experience required.
Three years of relevant work experience, or equivalent combination of education and work experience.
Preferred Qualifications
Master's degree.
Direct experience within Division 1 collegiate athletic ticket operations.
Three years of experience within collegiate or professional ticket operations with Paciolan Ticketing system or a comparable ticketing system.
Demonstrated experience with interpersonal, communication, and time management skills.
Experience with MS Office suite.