Javascript is required.

Job overview

Area of Responsibility
Ticket Operations
Type
Full-Time
Location
Tucson, Arizona

Assistant Director, Ticket Operations

University of ArizonaFull-TimeTucson, AZ

Duties & Responsibilities

  • Coordinate ticket operations for assigned sports including programming, renewals, invoicing, seat relocations, digital ticketing management, and postseason processes.

  • Assists with managing daily operations of the ticket office.

  • Collaborate with multiple departments including Development, Ticket Sales, and Marketing on ticket sales plans, strategy, and timelines for assigned sports.

  • Build relationships with coaches, interdepartmental staff, and campus partners, along with keeping customer service as a top priority.

  • Assist the ticketing staff by providing updated sales materials and training when necessary to provide a high level of service for customers.

  • Assist with hiring, training, and supervising student workers in-office and at events.

  • Ensures student workers have the necessary support to answer questions and provide excellent customer service over the phone and in person.

  • Additional duties as assigned.

Knowledge, Skills and Abilities:

  • Knowledge of NCAA rules and regulations.

  • Ability to problem solve and make decisions.

  • Demonstrated ability to communicate effectively with individuals at all organizational levels, and project a positive, professional attitude.

  • Expected to build relationships with coaches, interdepartmental staff, and campus partners, along with keeping customer service as a top priority.

  • Self-motivated, detail-oriented, and dedicated to initiating, leading, and supporting value-added projects.

  • Demonstrated organizational skills, including the ability to plan, establish priorities, and successfully manage multiple high-priority projects simultaneously.

  • Demonstrated extensive knowledge of the Paciolan Ticketing System.

Minimum Qualifications

  • Bachelor's degree or equivalent advanced learning attained through professional level experience required.

  • Three years of relevant work experience, or equivalent combination of education and work experience.

Preferred Qualifications

  • Master's degree.

  • Direct experience within Division 1 collegiate athletic ticket operations.

  • Three years of experience within collegiate or professional ticket operations with Paciolan Ticketing system or a comparable ticketing system.

  • Demonstrated experience with interpersonal, communication, and time management skills.

  • Experience with MS Office suite.