Assistant Director, Athletics Ticket Sales

Position Summary: The Assistant Director of Athletics Ticket Sales generates ticket sales for Tulane Athletics events. This position reports to the Assistant Athletic Director of Ticket Sales & Customer Service.

Essential Functions:

1. Function: Ticket Sales - Sell Football, Men's and Women’s Basketball, Baseball and Volleyball Season Tickets, Partial Plans, Group Tickets, and other ticket products; generate sales through phone contact, email, appointments, and new sales leads; build relationships to provide repeat business and excellent customer service; work home games, performing various ticket sales and service duties throughout the game and achieve and exceed weekly, monthly, and annual sales goals established Assistant Athletic Director, Ticket Sales and Service. (55%)

2. Function: Ticket Sales Retention - Maintain a constant working relationship with staff of the Green Wave Club; serve as the retention specialist by building strong relationships with current season ticket and group ticket accounts in all ticketed sports via phone, in-person appointments and networking events to secure future renewals and group sales and achieve annual goals within retaining season ticket holder accounts and groups. Provide excellent customer service and maintain customer relationship skills. (20%)

3. Function: Development - Work closely with the Green Wave Club to assist with donor relations and fund development and manage a small portfolio of annual fund donors and assist with renewals. (20%)

4. Function: Other Duties - Performs other duties as requested or required, whether or not specifically mentioned in this job description. (5%)

Required Education and Experience:

• Bachelor’s Degree in Sports Management or closely related field

• 1 year of sales experience (includes experience with a computerized ticket system)

Required Knowledge, Skills, and Abilities/Competencies:

• Ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships.

• Outstanding customer service and interpersonal communication skills

• Great good decision-making skills, solid judgment and interpersonal effectiveness.

• An interest and ability in serving others as one of the primary functions of their job.

• Ability to interact effectively with customers, coaches, administrators, student athletes and coworkers.

• Strong organizational, management and leadership skills.

• Ability to maintain confidentiality and use upmost discretion when privy to sensitive information.

• Proven ability to multi-task effectively.

• Ability to prioritize assignments and meet deadlines.

• Proficient computer skills including word processing, spreadsheets and social media.

• Availability to work flexible work schedule including nights and weekends.

• Thorough knowledge of NCAA and American Athletic Conference rules and regulations.

Preferred Qualifications: 

• Operational knowledge of Paciolan ticketing systems

• Operational knowledge of SalesForce CRM systems

• Experience in Division I Intercollegiate Athletics

• Completion of ticket sales training courses

NCAA Related:

Ensures that all Department of Athletics and University related activities operate in full compliance with university, conference, and NCAA rules and regulations. Attends and participates in scheduled compliance seminars and complies with all the Athletic Department’s efforts to monitor compliance with NCAA regulations. Seeks interpretations from the compliance staff before acting when necessary. Reports potential rules violations immediately.  Completes required compliance paperwork in a timely and efficient manner. Monitors all of their areas and/or programs activities closely to maintain compliance with applicable rules and regulations. 

In order to be considered for this position, applicants are required to apply for IRC30768 via the Tulane University employment website (https://jobs.tulane.edu/position/IRC30768).  The position closes on September 13, 2024.

Please Note: Tulane University has officially adopted a mandatory COVID-19 vaccination policy, which includes the requirement of a booster when eligible. All employees and visiting faculty must be fully vaccinated with a COVID-19 vaccination or obtain approval for a medical or religious exemption prior to beginning employment.

Tulane University is an EOE/M/F/Vet/Disabled employer with a strong commitment to diversity and inclusion. Applications by members of all underrepresented groups are encouraged.