Assistant Director, Athletic Ticket Operations

Position Description :

Assistant in the planning and development of various daily business functions  for various departments within the athletic organization. Ensure the athletic organization maintains a favorable public and stakeholder perception while fulfilling the organization's strategic mission.

About the University :

Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always reached far beyond. Today, Texas Tech, located in Lubbock (pop. 300,000+), is home to a vibrant community of more than 42,000 students.Texas Tech's 1,800-acre campus showcases Spanish Renaissance architecture and is home to one of the country's largest public art collections. Its 13 colleges include a prestigious School of Law and a distinguished School of Veterinary Medicine. These programs equip students with the skills and knowledge needed to excel in their respective fields. Built on the values of West Texas — hard work, grit and authenticity — the university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world. Texas Tech is committed to achieving research and scholarly accomplishments that compare favorably to the member institutions of the Association of American Universities (AAU). For more than 100 years, Texas Tech has been a premier destination for those seeking a world-class education and a unique, personalized experience as a member of the Red Raider family.

About the Department and/or College :

Texas Tech Athletics has a commitment to serving and working with various populations and demonstrated alignment with the University’s strategic priorities and values-based culture.

Major/Essential Functions :

• Assist in the management and maintenance of ticketing system databases, including Paciolan and Access Management, and ticket hardware, including handheld and pedestal scanners

• Provide exceptional customer service to all constituents, through in-bound calls, out-bound calls, e-mails, and day of game sales

• Assist in the day-to-day operations of the ticket operations unit

• Assist in attaining defined revenue goals for each sport, as set forth by the Athletic Department

• Assist with the season ticket renewal process for all ticketed events

• Manage game day operations of selected Texas Tech athletic events and provide assistance in other assigned sports, including post-game summaries, attendance, and sales reports

• Responsible for processing daily deposits and reconciliations for the ticket operations unit, including complimentary ticket reconciliations

• Other duties as assigned by the Assistant Athletic Director of Ticket Operations and the Associate Athletic Director for Ticketing

• Supervise, train, and schedule part-time and student workers

• Build seasons, events, and individual games utilizing Paciolan software

• Develop and build relationships with existing season ticket holders and donors

• Building and assignment of all away game and post-season tickets in conjunction with the Red Raider Club and priority points system

• Comply with all NCAA, Big 12, and Texas Tech University rules, regulations, and policies.
  
  Required Qualifications :

  Bachelor's degree in a related field plus one (1) year related experience; OR a combination of related education and/or experience to equal five (5) years.
  
  Preferred Qualifications :

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  • Two years of experience working in college/professional athletics.

  • Proficiency with Paciolan ticketing system or other similar systems.

  • Experience in ticket operations, sales, or customer service.

  • Experience working independently and as part of a team.

  • Ability to direct and manage others.

  • Knowledge of computerized ticketing systems.

  • Strong computer skills and proficient in Microsoft Office suite.

  • Excellent verbal and written communication skills.

  • Professional, self-motivated, and detail-oriented, with the ability to adapt to a quick-changing work environment.

Safety Information :

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

EEO Statement :

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.