The Assistant Director of Donor Relations, Stewardship, and Events assists with the development and execution of events and programs that enhance the TCU Frog Club donor experience and support the University’s strategic priorities and initiatives through meaningful donor relations and stewardship. The Assistant Director provides high-level guest services within premium seating areas at TCU athletic events, effectively manages relationships with donors and vendors to ensure a high-quality experience for premium ticket holders, assists in the planning and execution of internal and external Frog Club events, and supports the overall donor relations and stewardship efforts of the TCU Frog Club.
1. Coordinates with hospitality employees, third-party catering companies, and event staff year-round to deliver the highest level of hospitality in TCU premium seating areas during athletic events.
2. Supports all operational aspects of the Horned Frogs Hospitality program, including recruitment of game-day staff, coordination of payroll and onboarding processes, production of internal and external communication materials (game-day newsletters, service guides, etc.), preparation of premium seating spaces, and management and development of Horned Frogs Hospitality Staff.
3. Supports the development and execution of all events for the TCU Frog Club – in doing so, ensures that all events serve a meaningful and mission-driven purpose, meet TCU standards of excellence for events, are executed in a fiscally responsible manner, properly engages various constituents, and contributes to the identification, cultivation, solicitation and/or stewardship of new and existing donors.
4. Assists in leading a successful and integrated donor relations program that strategically targets all levels of giving in support of TCU Athletics and our student-athletes.
5. Assists in implementing a stewardship strategy that appropriately thanks, retains and cultivates donors to TCU Athletics. This includes the fulfillment of donor-related benefits and stewardship efforts, as outlined in the Frog Club benefits chart and Investor’s Society materials.
6. Helps define stewardship and event success metrics, facilitate de-brief meetings, track feedback, and ensure suggestions are enacted where appropriate.
7. Performs other related duties as assigned.
• Bachelor’s degree
• 2 years’ experience in event planning / customer service / hospitality or related field
• None
• Valid Driver’s License.
• Must be insurable under the university motor vehicle requirements.
• None
• Knowledge of planning and organizing techniques.
• Knowledge of crowd management techniques, safety and security procedures, and disability accommodation services.
• Knowledge of basic record keeping techniques.
• Knowledge of customer service techniques.
• Skill in some or all components of Microsoft Office.
• Skill in the navigation of Microsoft Windows.
• Ability to work cooperatively with internal staff and outside hospitality partners.
• Ability to clearly communicate verbally.
• Ability to draft grammatically correct correspondence.
• Ability to use strong inter-personal skills for problem solving of patron issues and concerns.
University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.
• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 20 lbs.
• Physical environment requires the employee to work both in indoors and outdoors in heat / cold, wet/humid and dry/arid conditions.
• This role is an on campus, in-person position.
• Requires attendance at games, events and contests.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.
As an AA/EEO employer, TCU recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law.
This job description includes the expectation of compliance with NCAA regulations. An institutional staff member who is found in violation of NCAA regulations shall be subject to disciplinary or corrective action as set forth in the provisions of the NCAA enforcement procedures, including suspension without pay or termination of employment for significant or repetitive violations
Texas Christian University is committed to assisting all members of the campus community in providing for their own safety and security. TCU’s Annual Security Report and Fire Safety Report is published in compliance with the Jeanne Clery Disclosure of Campus Security Policy & Campus Crime Statistics Act (Clery Act) and the Higher Education Opportunity Act. This report includes statistics for the previous three calendar years concerning reported crimes that occurred on campus, in certain off-campus buildings owned or controlled by the University, and on public property within, or immediately adjacent to and accessible from the campus. The statements of policy contained within this report address institutional policies, procedures, and programs concerning campus security, alcohol and drug use, crime prevention, the reporting of crimes, emergency notifications and timely warning of crimes, sexual and interpersonal violence, and personal safety at TCU. Additionally, this report outlines fire safety systems, policies and procedures for on-campus housing facilities, as well as residence hall fire statistics.
The Annual Security Report and Fire Safety Report can be found on the TCU Police Department website at https://police.tcu.edu/annual-security-report, or a paper copy of the report may be obtained by contacting the TCU Police Department at 817-257-7930, or via email at police@tcu.edu.