Assistant Director of Ticket Operations

The Assistant Director of Ticket Operations is responsible for, and will be the primary manager and the point of contact for Women’s Basketball, Wrestling, and other Olympic sports and special events as needed. Responsibilities include event creation, presentation, and maintenance of e-venue, pre-event sales, game-day sales preparation, ticket operations at events and post-event reconciliation. This position will be responsible for handling cash and credit card charges for deposit. Additionally, this position will assist with ticket operations for Football and will supervise the will call booth on game days. Position is expected to have the ability to upsell on inbound calls and make outbound calls related to their assigned sports to generate revenue.

40% TICKET MANAGER:
Provides leadership and strategic direction to maximize ticket revenue for at least three of the following sports: men’s basketball or gymnastics and two of the following sports: men’s soccer, women’s soccer, wrestling or softball and other special Olympic sports events as needed. Sets season, individual, and mini-plan ticket prices for assigned sports, which will have a direct impact on revenue generation, marketing, video, Our Beaver Nation, and setting of precedence moving forward. This position is available to both internal (coaches and staff, marketing, video, Our Beaver Nation, students, student athletes) and external (alumni, boosters, public, PAC-12 peers, Paciolan representative/contact) partners and customers. Problem-solves and assists the public with ticket issues on sight, which may involve making exceptions to policies and procedures. Responsible for pre-event sales, location set up, event ticket operations management, recording home game attendance, auditing and reporting and all other related post-event reconciliation. Responsible for printing single game tickets for all ticketed events. Provides leadership on all customer service initiatives for the unit. Has the authority to make discretionary exceptions to policy and may act as the leader of the unit, as well as the Assistant Athletic Director – Ticket Operations, in their absence. This position may be required to travel with assigned sports for post-season or pre-conference events.

20% EVENTS:
Works Football game days and sports as assigned; this includes game-day preparation and sales and post-event reconciliation. Assists in managing student workers on Football game days. Manages all home events for assigned sports (three from the list above), as well as traveling for any pre-conference, post-season or conference tournament events, which requires them to maintain a current, valid driver’s license and a satisfactory driving record. May also be required to work events for other sports as needed.

20% CASH FLOW:
Supervises the flow of monies deposited by the ticket office and assists with balancing the cash windows. Balances deposits with the monthly bank statement. Collects on returned checks and denied charges on credit cards. Prepares billings for accounts receivable. Balances all daily batches and credit card settlement. Provides monthly ticket sales reports to the business office.

20% CUSTOMER RELATIONS AND GENERAL OFFICE DUTIES:
Ensures that all ticket offices and booths are always presentable to the public, both visually and in regards to office preparedness. Provides outbound communication to season ticket holders and customers, as needed, and with outstanding customer service skills for a diverse group of customers with varying backgrounds, needs, and identities. Will be responsible with processing orders and donations via phone and window when necessary. Updates ticket information on osubeavers.com and beavertickets.com and/or sends the updated information to Sports Information or Beaver Creative to update. Orders all office supplies needed for the ticket office. Maintains the ticket office storage area on an annual basis.

Minimum Qualifications:

• Bachelor’s degree from an accredited university or college in Business, Marketing, Sports Management, or related field AND Two (2) years of experience in a professional or intercollegiate athletic ticket office with progressively responsible experience in ticket operations OR Three (3) years of experience in a professional or intercollegiate athletic ticket office with progressively responsible experience in ticket operations. Student experience may be considered.

• One (1) year of experience utilizing the Paciolan ticketing system including digital ticketing.

• Familiarity with NCAA rules and regulations.

• Proficient in Microsoft Word and Excel.

• Proven excellence in interpersonal and customer service skills.

• Ability to build rapport and maintain relationships at all levels.

• Strong problem solving, time management and organizational skills.

• Ability to initiate and complete projects within deadlines.

• Demonstrated ability to communicate in a manner that shows respect and inclusivity for student athletes, student workers, colleagues, and all stakeholders.

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.

This position requires driving a university vehicle or a personal vehicle on behalf of the university; therefore, the incumbent must successfully complete a motor vehicle history check, possess and maintain a current, valid driver’s license in their state of residence, be determined to be position qualified and self-report convictions as per University Policy 05-030.

• May be required to work evenings and weekends.

• May travel with assigned sport(s) for post-season or pre-conference events.

Preferred Qualifications:

• Master’s degree.

• Experience working with Paciolan ticketing software.

• Post-season or NCAA Championship experience in a ticketing role.

Working for Oregon State University is so much more than a job!
Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don’t wait for challenges to present themselves — we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.

FACTS:
• Top 1.4% university in the world
• More research funding than all public universities in Oregon combined
• 1 of 3 land, sea, space and sun grant universities in the U.S.
• 2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties
• 7 cultural resource centers that offer education, celebration and belonging for everyone
• 100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates
• 35k+ students including more than 2.3k international students and 10k students of color
• 217k+ alumni worldwide
• For more interesting facts about OSU visit: https://oregonstate.edu/about

Locations:
Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.

Oregon State’s beautiful, historic and state-of-the-art main campus is located in one of America’s best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.

Total Rewards Package:
Oregon State University offers a comprehensive benefits package with benefits eligible positions that is designed to meet the needs of employees and their families including:
• Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.
• Free confidential mental health and emotional support services, and counseling resources.
• Retirement savings paid by the university.
• A generous paid leave package, including holidays, vacation and sick leave.
• Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.
• Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.

Future and current OSU employees can use the Benefits Calculator to learn more about the full value of the benefits provided at OSU.