Assistant Director Of Fan Relations and Sales

About this Position

This role will contribute to ticket sales and retention growth through top customer service efforts. The role will serve as the main ticket sales and service contact as well as the leader of student staff. Daily work is primarily through communications and ticket software transactions via OSU Athletics phone line, SMS text line, and email account. This includes leading the Ticket Sales & Service Representatives, including our Graduate Assistants, both during office hours and on game days, which includes maintaining current and identifying new pipelines for hiring, scheduling to ensure phones and windows (office and gameday) are sufficiently staffed, providing robust training on systems, processes, policies, customer service, and sales approaches, maintaining constant internal information flow, and otherwise improving sales, service, and retention efforts. In addition to serving as game day sales and service manager for events assigned, other game day duties may be required of this role. This position reports directly to the Director of Sales while also responding to the leadership of Ticketing.

Required Qualifications

• Bachelor's Marketing, Communications, Business Administration or related field. (degree must be conferred on or before agreed upon start date)

• Three years of experience in sales and service. Post-secondary education may be substituted for years of experience.

Additional post-secondary education beyond requirements may substitute for years of required experience.

Skills, Proficiencies, and/or Knowledge:

Ability to handle multiple tasks simultaneously. Excellent interpersonal skills. Computer - Windows XP, Microsoft Word, Excel, and Publisher. Ability to lift 50 lbs.

Preferred Qualifications

• Bachelor's

  Business or Sports related field

• Four plus years of experience in sales and service. Some leadership (pipeline identification & development, hiring, training & developing, scheduling, etc.)

Skills, Proficiencies, and/or Knowledge:

 Experience using the FEVO to build promotions. Experience with Paciolan ticketing software and Saleforce CRM.

All positions are subject to the availability of funding, and any offers are contingent upon the successful completion of a background check. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation in the application process. Examples of reasonable accommodation include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. To request an accommodation, please email eeo@okstate.edu or call 405-744-5449.

Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, age, sex, color, national origin, marital status, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit eeo.okstate.edu.