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Job overview

Area of Responsibility
SalesTicket Operations
Type
Full-Time
Location
Raleigh, North Carolina

Account Acquisition Representative - Sales & Service

North Carolina State UniversityFull-TimeRaleigh, NC

The Account Acquisition Representative position will report to the Manager of Account Acquisitions & Premium Experiences and will be responsible for seeking out new business for all ticket options, donations, and premium experiences.


Responsibilities include, but are not limited to:

  • Generate new business through the sale of season tickets, mini-packs, group and hospitality tickets, as well as annual donations.

  • As directed by the Manager of Account Acquisitions & Premium Experiences, sell tickets for football, men’s and women’s basketball, baseball, and other Olympic sports.

  • Coordinate and facilitate annual gifts to the Wolfpack Club in conjunction with season ticket packages.

  • Make a minimum of 70 outbound calls per day.

  • Meet and exceed monthly and yearly sales goals.

  • Generate new business through inbound leads, high-value targets, community events, and prospect lists generated by their manager.

  • Assist in developing and executing customized service and touchpoint programs for accounts.

  • Work directly with the Fan Experience & Marketing team to create and execute new group experiences and enhancement programs.

  • Properly manage and document all contacts via Paciolan and Salesforce CRM, including resolving all customer complaints, inquiries, and requests in a timely manner.

  • Process ticket orders and work with ticket operations staff to ensure proper procedures are met, including PCI standards.

  • Work home athletic and campus events, as assigned by the Manager of Account Acquisitions & Premium Experiences.

  • Act as a steward of NC State Athletics in person at events and appointments.