Account Acquisition Representative - Sales & Service

The Account Acquisition Representative position will report to the Manager of Account Acquisitions & Premium Experiences and will be responsible for seeking out new business for all ticket options, donations, and premium experiences.

Responsibilities include, but are not limited to:

• Generate new business through the sale of season tickets, mini-packs, group and hospitality tickets, as well as annual donations.

• As directed by the Manager of Account Acquisitions & Premium Experiences, sell tickets for football, men’s and women’s basketball, baseball, and other Olympic sports.

• Coordinate and facilitate annual gifts to the Wolfpack Club in conjunction with season ticket packages.

• Make a minimum of 70 outbound calls per day.

• Meet and exceed monthly and yearly sales goals.

• Generate new business through inbound leads, high-value targets, community events, and prospect lists generated by their manager.

• Assist in developing and executing customized service and touchpoint programs for accounts.

• Work directly with the Fan Experience & Marketing team to create and execute new group experiences and enhancement programs.

• Properly manage and document all contacts via Paciolan and Salesforce CRM, including resolving all customer complaints, inquiries, and requests in a timely manner.

• Process ticket orders and work with ticket operations staff to ensure proper procedures are met, including PCI standards.

• Work home athletic and campus events, as assigned by the Manager of Account Acquisitions & Premium Experiences.

• Act as a steward of NC State Athletics in person at events and appointments.