Director of Ticket Operations

Thank you for your interest in employment with Louisiana Tech University.

The Director of Ticket Operations works to ensure that the Louisiana Tech Ticket Office operates effectively and efficiently. The position also works to ensure that University assets are protected through adherence to applicable external and internal regulations.

Duties and Responsibilities

• Provide exemplary customer service to Louisiana Tech athletic supporters; answer phone calls and emails from customers in a timely and efficient manner
• Oversight of part time staff and student workers - including staffing and scheduling of events and office hours
• Build and maintain ticket manifests - ensuring their integrity and accuracy
• Assist in managing all aspects of game operations for various athletic department events as assigned
• Ensure that event reconciliations and ticket deposits are precise
• Compile reports to ensure that all measured tasks/goals for revenue and operations are met in an efficient manner
• Assist marketing personnel with the development of sales and support materials
• Work closely with athletic development office to ensure proper management of athletic donor programs as they relate to ticket sales initiatives and donor relations
• Additional responsibilities as assigned by Assistant Athletic Director for Ticket Operations

Minimum Qualifications

• Possess a bachelor’s degree, master’s degree preferred; collegiate athletic experience preferred
• Capable of working nights and weekends
• Strong oral and written communication skills 
• Knowledge of communication and marketing best practices 
• Organizational skills and ability to handle multiple tasks and details effectively 
• Ability to effectively interact with a wide variety of constituencies
• Maintain a thorough knowledge of NCAA, Conference USA, and Louisiana Tech policies and procedures
• Ability to meet established deadlines 
• Proficient knowledge of Ticketmaster and/or Paciolan ticketing system
• Proficient knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Review of applications will begin immediately and will continue until the position is filled. Applicants must provide a cover letter, resume and three professional references. The salary range for this position is $40,000-$45,000. Any questions about the position should be directed to Bret Guice at bret@latech.edu.

Louisiana Tech is an Equal Opportunity/Affirmative Action/ADA Employer and places a high priority on the creation of an environment supportive of ethnic minorities, women, veterans, and persons with disabilities.

Posting Close Date: This position will remain open until filled.

Please Note:  Applications must be completed by 11:59 p.m. on the Job Closing Date to ensure consideration.

Note to Applicant:

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials.

References will be contacted at the appropriate phase of the recruitment process.

This position may require a criminal background check to be conducted on the candidate(s) selected for hire.

As part of the hiring process, applicants for positions at the Louisiana Tech University may be required to demonstrate the ability to perform job-related tasks