Customer Success Manager – Collegiate Sports Connect

Collegiate Sports Connect is the premier technology platform for talent identification and recruitment within collegiate athletics administration. Developed in collaboration with CSA Search & Consulting, D1.ticker, and WMT Digital, our platform streamlines the hiring process and connects industry professionals with career advancement opportunities. In addition, our platform provides our partners with powerful salary data tools that enable them to recruit, retain, and build a championship-caliber team.

With over 30,000 industry professionals in our community, 20,000 coach records, and 50+ partner institutions and organizations leveraging our database, we are modernizing the hiring landscape in college athletics. By providing access to both active and passive job seekers, we expand candidate pools beyond traditional networks and application processes.

Our employees are our most important asset. We are committed to attracting and developing a diverse group of talented individuals. We will value each person’s uniqueness and recognize the importance of diversity on our team. Effective teamwork will allow us to accomplish our goals.

Why Join Collegiate Sports Connect?

• People-Driven Role – Ideal for professionals who are energized by serving others, solving problems, and creating exceptional customer experiences.
• Impact the Future of Collegiate Athletics Hiring & Decision-Making – Your work helps shape a data-driven approach to talent identification and decision-making within collegiate athletics.

ABOUT THE POSITION:

The Customer Success Manager serves as the primary point of contact for Connect clients, ensuring a seamless and positive experience throughout the partnership lifecycle. This role owns all aspects of partner relations, combining client relationship management and CRM oversight to drive adoption, engagement, and retention. As part of a small, collaborative team, this person will also be asked to contribute beyond the core scope of the role. This position reports to the COO of Connect and works closely with the entire team.

DUTIES AND RESPONSIBILITIES:

Client Success & Engagement

• Serve as a trusted advisor and primary point of contact for partner institutions, building strong relationships and ensuring clients maximize the value of Collegiate Sports Connect’s tools.
• Drive strategic alignment with partners through consistent engagement, proactive account planning, and collaboration with the Senior Director of Sales to lead impactful quarterly business reviews and long-term success strategies.
• Develop and execute targeted talent acquisition strategies by building high-quality candidate pools and crafting effective outreach campaigns that help clients achieve hiring success.
• Lead client onboarding and implementation efforts, driving adoption, engagement, and meaningful platform utilization across athletic departments.
• Gather, analyze, and translate client feedback into actionable recommendations that enhance the user experience, strengthen partnerships, and inform product and service improvements.
• Leverage company email marketing platform to develop and deliver timely, effective communications to clients and prospects.
• Field client questions and concerns as they arise, partnering with Engineering to resolve issues quickly and protect the partner relationship.

CRM Management

• Leverage Pipedrive (our company-wide CRM) to maintain accurate, up-to-date client records, track key developments, and collaborate effectively with teammates to drive client success.

Miscellaneous

• Take ownership beyond your assigned responsibilities, contributing ideas, solving problems, and leading initiatives that strengthen both partner success and organizational performance.
• As a small team, be willing to step in and support other needs of the business as they arise, bringing a flexible, team-first mindset to work outside the core scope of the role.
• You’ll thrive in this role if you can take what’s already working and make it better. You don’t just execute the existing process, you look for where it should flex.

QUALIFICATIONS:

• Bachelor’s degree required.
• 1–2 years of direct experience within an athletic department, with a background in client services, human resources, customer success, or a related field.
• Intercollegiate athletics fluency: a deep understanding of the intercollegiate athletics industry.
• Proven ability to work independently, manage competing priorities, and effectively handle multiple client requests in a fast-paced environment.
• Exceptional written and verbal communication skills with a strong customer-focused approach.
• Ability to adapt to new systems, processes, and business needs.

LOCATION & SCHEDULE:

This is a full-time, W-2 employee position that will work remotely and collaborate regularly with a small team. Core hours are approximately 9:00 a.m. to 5:00 p.m. Eastern, with the flexibility to accommodate team and customer needs.

COMPENSATION:

Salary starts at $60,000.

Benefits include:

• 401(k) retirement plan
• Monthly stipend toward health insurance
• Monthly stipend toward internet
• Paid company holidays and extended year-end winter break
• Unlimited PTO

APPLICATIONS:

Applications will only be accepted through the form on this page.

For questions or additional information, please reach out to CSC’s Chief Operating Officer, Kate Mertz, at kate@csconnect.live.