Ticket Manager - Level III

Position Overview

Manage the day-to-day operations of the Athletic Ticket Office, from technological, operational, and managerial standpoints. Coordinate and carry out ticket plans for events through TicketMaster Archtics. Part of the External Operations team that partners with numerous staff members to maximize experience for fans and revenue for the department.

Responsibilities 

• Coordinate production and distribution of season tickets and parking passes with the assigned printing company

• Assist with neutral site, away game, and postseason ticketing for all sports where applicable

• Research, develop, and test mathematical models for sales forecasting, pricing, and other planning and management applications

• Responsible for game-by-game and weekly ticket sales reporting

• Research and data mining to identify additional revenue opportunities

• In addition to a normal weekly work schedule, special gameday duties may require weekend work and/or evening scheduling, plus travel for select events

Required Qualifications  

• Bachelor’s Degree required

• Three (3) years of college athletics or professional sports ticket operations experience

• Ability to work non-standard hours, including nights and weekends

• Possess strong administrative or organizational skills to multi-task and solve problems efficiently

• Supervisory experience preferred

• Strong interpersonal skills with ability to work in a diverse atmosphere

• Proficient with Microsoft Office and general computer software

• Commitment to the values and mission of Butler University

• Proven ability to meet deadlines

Preferred Qualifications  

• Three (3) years of college athletics or professional sports ticketing analytics experience

• Experience with TicketMaster Archtics

• Customer Service background 

BU Benefits and Perks   

• Please check out Butler’s Total Rewards website to learn more about our benefit offerings, which include:  

Paid Time Off and Holidays:   

• 20 days of paid time off (vacation and PTO days) per Fiscal year  

• 8 Paid Holidays   

• In addition, a paid Winter Break between Christmas Eve and New Year’s Day  

• Paid Parental Leave (after 1 year of full-time employment)  

Health:   

• Comprehensive medical, dental, and vision plans including disability and life insurance programs  

Retirement:   

• 10% employer contribution after 1 year of full-time employment  

Tuition Assistance:   

• Remission of tuition for classes taken at Butler for employees, spouses, and dependent children.  

• Eligibility after 9 months of full-time employment  

• Employees & spouses- undergraduate/graduate degrees  

• Dependents (under age 26)- undergraduate degree  

• Covers tuition only  

• Tuition Exchange Program for Dependents at participating institutions

Butler Facilities Access, Discounts and Perks:   

• Access to Butler’s on-site fitness facility and libraries for full-time staff and faculty  

• LinkedIn Learning Courses  

• Free premium subscription to the Calm App  

• Free subscription to the WSJ, The Economist, and NYT  

• Discount at the College Bookstore  

• Discount on select Athletic and Arts/Events Center Performances 

About Us

Butler University is a private, nationally recognized comprehensive university encompassing seven colleges: Arts, Business, Communication, Education, Liberal Arts & Sciences, Pharmacy & Health Sciences and Founder's College. Approximately 4,500 undergraduate and 1,000 graduate and doctoral students are enrolled at Butler, representing 46 states and 24 countries.

Join us at the crossroads of tradition & transformation. A career at Butler University means so much more than a job. Join the dedicated, innovative, and supportive community of faculty and staff that is moving Butler Beyond.

Butler University is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. We welcome applications from all individuals, regardless of age, gender, gender identity, sex, race, religion, color, disability, protected veteran status, sexual orientation, national origin, or any other legally protected category.