Assistant Director, Ticket Sales

What to Expect
This position will be primarily responsible for active ticket sales including responding to inbound requests, retaining accounts, and new business sales for full and partial seasons. Additionally, this position will be responsible for groups, group experiences, and premium tailgates while promoting the importance of Army A Club membership and associated benefits. This position will monitor personal sales goals for each season and category with the aim of surpassing that goal. An exceptional level of customer service from initial contact through post-game/event follow must be provided to ensure repeat business and increase the likelihood of referrals.

What You'll Do
40% Revenue Generation

• Execute day-to-day sales efforts.

• Inbound calls: focus on upselling and referrals.

• Targeted sales campaign outbound calls and outreach.

• Annual fund memberships.

20% Ticket Operations 

• Manage all ticket operations, events and box office staff for one winter, one spring, and one partially ticketed sport to include:

  1. Back office and online system build for the season.

  2. Management of player guest tickets in conjunction with the compliance office.

  3. Management of the game day box office and ticket scanning system.

  4. Wrap up and archiving of all player guest and financial records from each event.

  5. Management, build and execution of all post season events for assigned sports.

30% Customer Experience

• Monitoring of personal book of business and team sales goals for each season and campaign.

• Manage, track and develop growth in assigned book of business for each campaign, to include but not limited to:

  1. Full and partial season plans

  2. Groups and experiences

  3. Premium tailgates

5% Professional Development

• Continuously take part in personal and team sales development and training targeted to each unique campaign installation. 

• Continually monitor and study evolving best sales practices from relevant industries with a focus on growth and the customer experience.

5% Other Duties as Assigned

What We Can Offer
$18.29 per hour to $21.00 per hour

This job posting contains a pay range, which represents the range of salaries that AWPAA believes, in good faith, at the time of this posting that it might be willing to pay for the posted position. AWPAA expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would AWPAA consider paying a salary or rate near the higher end of the range.

Who We Are
USMA is renowned as the world’s preeminent leadership development institution. Located on the banks of the Hudson River in West Point, NY, it is approximately one hour from New York City. The mission of USMA is "to build, educate, train, and inspire the Corps of Cadets to be commissioned leaders of character committed to the Army Values and ready for a lifetime of  service to the Army and Nation." This position will be housed within the AWPAA, which is a non-profit corporation organized to manage and support the 30 intercollegiate athletic programs at the Academy. The AWPAA mission is to recruit, educate, train and inspire leaders of character who are committed to the values of Duty, Honor, Country through an extraordinary NCAA Division I athletic experience.